Water damage,
handled end-to-end.
Burst pipes, basement floods, sewage backups, storm intrusion. We're licensed, IICRC certified, and on-site in under 60 minutes across Portland metro and SW Washington. One crew handles extraction, drying, demo, insurance, and reconstruction.
Tell us, and we'll route the right crew.
Different categories of water need different protocols, equipment, and timelines. We handle all four.
Active leak right now
Water still coming. Source not stopped. Stop reading; call.
Discovered overnight
Wet floor at 6am, source unclear. We diagnose + dry.
Wet for 24+ hours
Mold window has opened. Cat-2 protocol likely.
Sewage / backup
Cat-3 black water. Biohazard. Don't touch anything.
From the call to the keys back, seven steps.
You call. We dispatch.
Real person picks up — no answering service. We confirm address, scope, and access. A two-tech crew is on the road inside 10 minutes from the closest depot. We text you their ETA and the lead's name.
Stop the source. Contain the spread.
Source identified and shut off (or referred to a plumber if it's a slab leak). Containment plastic isolates affected rooms from the rest of the house. Pre-existing conditions photographed for your insurer.
Pump and extract.
Submersible pumps for standing water. Truck-mounted extractors for saturated carpet and pad. We pull the pad if it's a Cat-1 supply leak; we pull pad and carpet for Cat-2; for Cat-3, soft goods come out entirely.
Set drying chambers.
Air movers + LGR dehumidifiers in calculated counts (per IICRC S500). Daily moisture readings on every wall, baseboard, and subfloor section. Drying logs go straight to your adjuster. Most rooms dry in 3–5 days.
Cut out what won't dry.
Drywall flood-cut at 24 inches if needed. Wet insulation removed. Cabinetry detached, baseboards pulled and bagged. Everything documented, photographed, and itemized for the claim.
We file. You don't fight.
We write the Xactimate estimate, attach the photo log and moisture maps, and submit directly to your adjuster. We've worked with State Farm, Allstate, Liberty Mutual, USAA, Farmers, Country Financial, Travelers, and Nationwide — they know us.
Put it back.
Drywall, mud, sand, paint. Flooring (LVP, hardwood, tile, carpet). Cabinetry, trim, baseboards. We use the same crew start to finish — no subcontractor handoffs.
Trucks loaded for worst-case water.
Three fully-stocked Ford Transit trucks staged across Portland metro and SW Washington. Every truck carries enough drying capacity for a 2,000 sqft Cat-2 job out of the gate.
Phoenix axial fans
High-velocity airflow over saturated surfaces. Workhorses of any drying chamber.
Dri-Eaz LGR dehus
Low-grain refrigerant. Pulls moisture from air even at 40% RH. Critical for closed drying.
Hydro-Force pumps
For standing water beyond extraction. We carry both 110V and trash-rated.
Protimeter Surveymaster
Every wall, baseboard, and subfloor read daily until dry standard is hit.
FLIR thermal imaging
Finds water in places pin meters can't reach. Behind drywall, under tile, in cavities.
Truck-mount extractors
Carpet and pad extraction. Faster and drier than portables. Same units used for restoration cleaning.
We work to IICRC S500.
S500 is the industry standard for water damage restoration — published by the Institute of Inspection, Cleaning and Restoration Certification. It defines categories of water, drying targets, demolition requirements, and documentation.
Sanitary
Supply line, rain, melted snow.
Significantly contaminated
Dishwasher overflow, washing machine, grey water.
Grossly contaminated
Sewage, flooding, standing > 72 hr.
Drying complexity
Class 1 = small dry area; Class 4 = saturated, low-perm materials.
We file the claim. You don't fight it.
Most homeowners only file a water claim once or twice in a lifetime. We write the estimate in their format, with photos, moisture readings, and claim documentation.
What homeowners ask us most.
How fast can you actually get here?+
Under 60 minutes anywhere in Portland metro and SW Washington. Our depots are in NE Portland, Beaverton, and Vancouver — most calls reach a tech inside 30 minutes. We text you the lead's ETA and a photo so you know who's coming.
Will my insurance actually cover this?+
Sudden and accidental water damage is covered under almost every homeowner policy. Gradual leaks (a slow drip you didn't notice for months) usually aren't. We do a free claim review on the first call so you know before you commit. If it's not covered, we'll quote out-of-pocket and stick to it.
Do I have to use the restoration company my insurance suggests?+
No. Your insurer will name a preferred vendor — that's a vendor who works for them, not for you. You have the right to pick anyone. We work with every major carrier in the Pacific Northwest.
How long until my house is back together?+
A simple Cat-1 supply line leak: dry in 3–5 days, rebuilt in 7–14. A Cat-3 sewage backup with subfloor work: 30–60 days. We give you a written timeline after the first walkthrough and update it weekly.
What if the water comes from something I caused?+
Doesn't matter to your policy — sudden damage is sudden damage, even if you left the dishwasher running. The exception is intentional damage or unrepaired pre-existing issues you knew about.
Are you actually local, or a franchise?+
Family-owned, founded in Portland in 2018. Not a franchise of any national chain. The same lead tech who answers your call is on-site through reconstruction.
What does IICRC certified mean and why should I care?+
IICRC is the industry credentialing body — Institute of Inspection, Cleaning and Restoration Certification. Their S500 standard governs water work. Without IICRC certification, a contractor is technically allowed to do water mitigation, but most insurers won't pay full scope to a non-certified shop. We're fully certified at every level.
Where we respond. Same crew, all of it.
Water in your house? One call ends it.
Real person, any hour. Under 60 minutes across Portland metro and SW Washington.